Returns & Exchanges

We want you to be happy with your Formula Fanatics purchase. If something did not work out, please review the policy below to determine whether your order is eligible for a return or exchange.

Starting a Return or Exchange

To request a return or exchange, contact us at cs@formulafanatics.com within 30 days of your order being delivered.

Please include:

• Your full name
• Your order number
• The item you would like to return or exchange
• The reason for the request
• Photographs if the item arrived damaged, defective, or incorrect

Please wait for return instructions before sending anything back. Returns sent without authorization, sent to the address shown on the original package, or sent to one of our production partners may not be received or eligible for processing.

Return Eligibility

Unless otherwise stated below, eligible merchandise may be returned within 30 days of delivery.

Returned products must be:

• Unworn, unused, unwashed, and unaltered
• Free from stains, odors, pet hair, deodorant, makeup, or other signs of use
• Returned with all original tags and packaging, when applicable
• In resalable condition

Formula Fanatics reserves the right to deny a return or reduce the refund when an item does not meet these requirements.

Items That Cannot Be Returned or Exchanged

The following products are final sale and are not eligible for returns or exchanges:

• Customized or personalized merchandise, including custom luggage tags
• Calendars, journals, race guides, activity books, and other printed publications
• Gift cards
• Items marked “Final Sale”
• Items received as free promotional gifts
• Swimwear that has been worn or has had its tags or hygienic liner removed
• Any product that has been worn, washed, altered, or damaged after delivery

An item’s ineligibility for a standard return does not prevent us from helping when it arrives damaged, defective, misprinted, or incorrect. Any rights provided by applicable consumer law will also continue to apply.

Customized and Personalized Products

Customized and personalized products are made specifically for the customer and cannot be returned, exchanged, or canceled after production has begun.

This includes custom luggage tags and any product made using a customer-selected name, initials, number, wording, image, or other personalized detail.

If a customized product arrives with a manufacturing defect, production error, or damage incurred during shipping, contact us at cs@formulafanatics.com with photographs of the item and its packaging.

We cannot provide a complimentary replacement when the product was made according to the information submitted with the order, including customer spelling, formatting, or selection errors.

Calendars, Journals, Books, and Printed Products

Calendars, journals, race guides, activity books, and other printed publications are produced and fulfilled specifically for each order. Once an order has entered production or shipped, these products cannot be canceled, returned, or refunded except when:

• The product arrives damaged;
• The product contains a manufacturing or printing defect;
• The wrong product was delivered; or
• A return or refund is required by applicable law.

Minor variations in color, trimming, alignment, or print placement that are normal within the printing process are not ordinarily considered manufacturing defects.

Exchanges

Eligible apparel and accessories may be exchanged within 30 days of delivery, subject to product availability.

We currently allow one exchange request per order. If the requested replacement is unavailable, we may offer store credit or a refund instead.

If the replacement product costs more than the original product, the customer must pay the difference. If it costs less, the remaining balance will be issued as store credit or refunded to the original payment method, depending on the circumstances of the exchange.

An exchange is not reserved until the request has been approved. Inventory may sell out while a return is in transit.

Domestic Returns and Exchanges

For eligible orders delivered within the United States:

• Customers are responsible for return shipping unless the item arrived damaged, defective, or incorrect.
• Any return-label charge will be disclosed before the return is approved.
• Original shipping charges are nonrefundable.
• Expedited or upgraded shipping charges are nonrefundable.
• Formula Fanatics is not responsible for packages lost or damaged while being returned using a customer-purchased shipping label.

We recommend using a trackable shipping service and keeping the shipping receipt until the return is complete.

International Returns

International customers must contact cs@formulafanatics.com before returning an item. We will provide the appropriate return instructions and return address.

For eligible international returns:

• The customer is responsible for all return shipping costs.
• Formula Fanatics does not provide prepaid international return labels unless the item arrived damaged, defective, or incorrect.
• International return shipping costs will not be reimbursed for preference- or sizing-based returns.
• Original outbound shipping charges are nonrefundable, except where applicable law requires otherwise.
• Customs duties, import taxes, brokerage charges, VAT, and other government or carrier fees are generally nonrefundable by Formula Fanatics.
• The customer is responsible for arranging any duty or tax refund available through the applicable customs authority.
• Packages returned with postage, duties, taxes, or customs charges due may be refused or have those charges deducted from the refund where permitted by law.
• The customer is responsible for ensuring that the return complies with their country’s mailing and customs-documentation requirements.
• Formula Fanatics is not responsible for international returns lost or damaged in transit.

International customers should use a trackable shipping method and clearly identify the parcel as “Returned Merchandise” on applicable customs documentation. Declaring a return improperly may cause additional taxes, duties, delays, or rejection by customs.

Do not return an international order until you have received authorization and the correct return address from Formula Fanatics.

International Exchanges

We are currently unable to process direct exchanges for orders delivered outside the United States.

If an international customer needs a different size, color, or product, they must:

1. Request authorization to return the eligible original item;
2. Send the item back at their expense; and
3. Place a new order for the desired product.

The new order is treated as a separate purchase. All applicable shipping charges, taxes, duties, and import fees will apply.

A refund for the original eligible product will be processed only after the returned item has been received and inspected. Formula Fanatics cannot guarantee that a replacement item will remain in stock while the original product is being returned.

UK and European Union Customers

Nothing in this policy limits any non-waivable rights provided by the consumer laws applicable to your purchase.

When a statutory cancellation or withdrawal right applies, customers must notify Formula Fanatics within the legally required period and return the eligible merchandise according to the instructions we provide.

Customers may be responsible for the direct cost of returning an unwanted product when permitted by law. Customized, personalized, or otherwise legally exempt products may not qualify for a statutory change-of-mind return.

Separate legal protections may apply when a product is damaged, defective, incorrect, or not as described.

Refunds

We will inspect eligible returns after they arrive.

If approved:

• The merchandise refund will be issued to the original payment method.
• Original shipping charges will not be refunded unless required by law or the return resulted from our error.
• Any disclosed return-label charges or other permitted deductions may be subtracted from the refund.
• Gift cards and store credit cannot be redeemed for cash unless required by law.

Please allow approximately 7–10 business days after delivery to our return location for inspection and processing. Your bank or payment provider may require additional time to post the refund to your account.

We will email you after the refund has been submitted. Formula Fanatics cannot issue a refund to a payment method other than the one originally used for the purchase.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, misprinted, or incorrect, contact us at cs@formulafanatics.com within 14 days of delivery.

Please provide:

• Your order number
• A description of the problem
• Clear photographs of the entire product
• Close-up photographs showing the defect or damage
• Photographs of the shipping package and label when shipping damage occurred

Please keep the item and all packaging until we have reviewed the claim. We may request additional photographs or require the product to be returned.

When a verified manufacturing, fulfillment, or shipping issue occurred, Formula Fanatics may provide an appropriate replacement, store credit, or refund. The available resolution may depend on inventory, the nature of the issue, and applicable law.

Do not return a damaged or incorrect product unless instructed to do so.

Manufacturing Defects Versus Normal Wear and Tear

A manufacturing defect is a problem caused during the production or fulfillment of the product. Examples may include:

• A materially defective seam
• Incorrect or substantially defective printing
• Significant premature fading or color bleeding
• A broken or missing component
• Receipt of the wrong size, color, design, or product

Normal wear and tear, accidental damage, improper use, and failure to follow care instructions are not manufacturing defects. Examples include:

• Snags, punctures, tears, or abrasions caused during use
• Stains from food, beverages, sunscreen, chemicals, or other substances
• Damage caused by pets
• Shrinkage or fading caused by improper washing or drying
• Damage caused by an accident, misuse, or incorrect storage
• Normal aging or deterioration from repeated use

If you are uncertain whether an issue is a manufacturing defect, send photographs to [customer service email] and we will review it.

Lost Return Shipments

Customers should retain their return tracking number and shipping receipt.

Formula Fanatics is not responsible for customer-arranged returns that are lost, stolen, misdirected, delayed, or damaged before reaching the authorized return location. We may be unable to issue a refund if the return cannot be located or delivered.

Refused and Unclaimed Packages

Refusing delivery does not automatically create an approved return.

If a shipment is refused, unclaimed, undeliverable because of an incorrect or incomplete address, or returned because the customer did not pay applicable duties or taxes:

• Original shipping charges will not be refunded;
• Return shipping and carrier charges may be deducted from any eligible refund;
• Customs duties, taxes, and fees will not be refunded by Formula Fanatics; and
• Customized, printed, final-sale, and otherwise nonreturnable merchandise will remain ineligible for a refund.

Any reshipment charges must be paid by the customer unless the delivery problem resulted from an error by Formula Fanatics.

Order Cancellations and Address Changes

Orders enter production quickly, and we cannot guarantee cancellation or modification after an order is placed.

Contact us as soon as possible if you need to change or cancel an order. Once an order has entered production, been submitted to a fulfillment partner, or shipped, it cannot be changed or canceled.

Customers are responsible for reviewing product selections, personalization, sizes, quantities, and shipping information before completing checkout.

Returns Sent to the Wrong Address

Formula Fanatics works with multiple production and fulfillment partners. The address on your original package may not be the correct return address.

Returns sent without authorization or to an unauthorized address may be lost, refused, or returned to the sender. Formula Fanatics is not responsible for merchandise sent to an incorrect or unauthorized return location.

Always contact us and receive return instructions before mailing a product.

Replacement and Claim Orders

Complimentary replacement products issued to resolve a damage, defect, loss, or fulfillment claim are not eligible for a refund.

If a replacement apparel item does not fit, we may permit a size exchange at our discretion, provided the item is otherwise eligible and returned in new condition. Shipping charges may apply.

Return Abuse and Fraud

Formula Fanatics may limit or refuse returns, exchanges, refunds, or replacement claims when there is evidence of:

• Excessive or repeated returns
• Wardrobing or use before return
• Altered products or packaging
• False damage or non-delivery claims
• Chargeback or payment fraud
• Multiple claims involving the same order
• Conduct that violates this policy

Large or unusual returns may require additional review before approval.

Questions

If you have questions about a return, exchange, or product issue, contact us at:

Email: cs@formulafanatics.com
Order help: cs@formulafanatics.com

Please include your order number whenever possible so we can assist you more quickly.

Last updated: August 11, 2026