Refund policy
At Formula Fanatics, customer satisfaction is our prime concern. We strive to deliver excellence and precision in each order. However, we understand that there may be occasions where you may wish to return an item. Our Refund and Return Policy below outlines the process for returns and refunds to ensure a seamless experience.
Return Policy Duration:
You may request a return within 30 days of receiving your item, in accordance with our 30-day return policy.
Return Eligibility:
For a return to be eligible, the item must remain in the condition it was received - unworn or unused, with tags attached, and housed in its original packaging. A receipt or proof of purchase is requisite for initiating a return.
Initiating a Return:
To commence a return, please reach out to us at support@formulafanatics.com. Upon acceptance of your return, we will provide you with a return shipping label alongside instructions regarding how and where to dispatch your package. Please note, items returned without a prior return request will not be accepted.
Return Queries:
For any inquiries concerning returns, feel free to contact our support team at support@formulafanatics.com.
Damages and Discrepancies:
Kindly inspect your order upon receipt and inform us promptly if you discover any defects, damages, or received an incorrect item. We are committed to rectifying any issues to your satisfaction.
Non-returnable Items:
Certain items are exempt from being returned, including perishable goods (such as food, flowers, or plants), custom-made products (such as special orders or personalized items), and personal care goods (such as beauty products). Hazardous materials, flammable liquids, or gases are also non-returnable. Should you have any doubts regarding the returnability of your item, please contact us.
Exchanges:
For a swifter exchange process, return the item you have, and once the return is approved, place a new order for the desired item.
European Union 14-Day Cooling-Off Period:
For orders shipped to the European Union, a 14-day cooling-off period is applicable. Within this timeframe, you may cancel or return your order without any justification, provided the item remains in its original condition, unworn or unused, with tags, and in its original packaging. A receipt or proof of purchase is necessary.
Refunds:
Following the receipt and inspection of your returned item, we will notify you regarding the approval or rejection of your refund. If approved, the refund will be processed, and a credit will be applied to your original payment method within 10 business days. Please note, it may take additional time for your bank or credit card company to process and post the refund. If 15 business days have elapsed since your refund approval, kindly contact us at support@formulafanatics.com.
Your contentment is our priority, and we are here to assist you through every step of your shopping experience with Formula Fanatics.
Return Policy Duration:
You may request a return within 30 days of receiving your item, in accordance with our 30-day return policy.
Return Eligibility:
For a return to be eligible, the item must remain in the condition it was received - unworn or unused, with tags attached, and housed in its original packaging. A receipt or proof of purchase is requisite for initiating a return.
Initiating a Return:
To commence a return, please reach out to us at support@formulafanatics.com. Upon acceptance of your return, we will provide you with a return shipping label alongside instructions regarding how and where to dispatch your package. Please note, items returned without a prior return request will not be accepted.
Return Queries:
For any inquiries concerning returns, feel free to contact our support team at support@formulafanatics.com.
Damages and Discrepancies:
Kindly inspect your order upon receipt and inform us promptly if you discover any defects, damages, or received an incorrect item. We are committed to rectifying any issues to your satisfaction.
Non-returnable Items:
Certain items are exempt from being returned, including perishable goods (such as food, flowers, or plants), custom-made products (such as special orders or personalized items), and personal care goods (such as beauty products). Hazardous materials, flammable liquids, or gases are also non-returnable. Should you have any doubts regarding the returnability of your item, please contact us.
Exchanges:
For a swifter exchange process, return the item you have, and once the return is approved, place a new order for the desired item.
European Union 14-Day Cooling-Off Period:
For orders shipped to the European Union, a 14-day cooling-off period is applicable. Within this timeframe, you may cancel or return your order without any justification, provided the item remains in its original condition, unworn or unused, with tags, and in its original packaging. A receipt or proof of purchase is necessary.
Refunds:
Following the receipt and inspection of your returned item, we will notify you regarding the approval or rejection of your refund. If approved, the refund will be processed, and a credit will be applied to your original payment method within 10 business days. Please note, it may take additional time for your bank or credit card company to process and post the refund. If 15 business days have elapsed since your refund approval, kindly contact us at support@formulafanatics.com.
Your contentment is our priority, and we are here to assist you through every step of your shopping experience with Formula Fanatics.